View Issue Details

IDProjectCategoryView StatusLast Update
0002528Infinitode 2[All Projects] Infinitode 2public2024-08-10 10:24
ReporterPartyAt8 Assigned Totherainycat  
PriorityurgentSeveritymajorReproducibilityalways
Status closedResolutionwon't fix 
PlatformMobileOSAndroidOS VersionAny
Product Version1.9.1 
Target VersionFixed in Version 
Summary0002528: Lost progress when app uninstalled
Description

Hello, I had to reinstall the app to ensure it was updating properly, and when I finally reopened it all my progress was gone. I'd assumed there was a cloud backup or local backup of my data, or that it would be linked to my Google Play account - but there seems to be no way to get it back. I'd spent a pretty long time getting to where I was and would like a way to fix this if possible.

Steps To Reproduce

Uninstall and reinstall, with Google Play account but no Prineside account linked.

TagsNo tags attached.

Activities

PartyAt8

PartyAt8

2024-08-09 23:02

reporter   ~0002611

Tried creating account within the app, there are no saves showing and after clicking 'lost progress?', it says no replays are found. I made a backup of the apk + data and cache before uninstalling so I have no idea what's going on.

therainycat

therainycat

2024-08-10 10:13

administrator   ~0002614

Are you sure you are using the same account as before?
Cloud saves and backups are 100% functional. There's nothing to fix here.

therainycat

therainycat

2024-08-10 10:24

administrator   ~0002615

Oh, I see, you never created an account and never saved your progress into cloud, despite numerous warnings shown to you in the main menu. You also never signed in with Google, and then you have nuked your files and now asking me to restore your data out of a thin air.
Please read the warnings that are shown tou you before making such mistakes and acting like the game is broken - it annoys me and wastes my time.

Issue History

Date Modified Username Field Change
2024-08-09 22:55 PartyAt8 New Issue
2024-08-09 23:02 PartyAt8 Note Added: 0002611
2024-08-10 10:13 therainycat Note Added: 0002614
2024-08-10 10:14 therainycat Assigned To => therainycat
2024-08-10 10:14 therainycat Status new => closed
2024-08-10 10:14 therainycat Resolution open => won't fix
2024-08-10 10:24 therainycat Note Added: 0002615