View Issue Details

IDProjectCategoryView StatusLast Update
0002275Infinitode 2[All Projects] Infinitode 2public2023-12-10 13:15
Reporterdrop_lzh Assigned Totherainycat  
Status closedResolutionwon't fix 
PlatformDesktopOSWindowsOS VersionAny
Product Version1.8.10 
Target VersionFixed in Version 
Summary0002275: Archive lost

Archive lost
I remember playing it before, it should be before 2021, and the account level is also very high, but the previous archive is gone, can you help me get it back?

I uploaded a picture of my game in the attachment

ID: Drop_Lzh
playerid: U-U4H5-WD79-JRDPMT

TagsNo tags attached.




2023-10-16 11:07


1.png (318,422 bytes)
2.png (91,538 bytes)
2.png (91,538 bytes)
3.png (100,852 bytes)
3.png (100,852 bytes)


2023-10-17 05:02

reporter   ~0002160

try sending a mail to [email protected]



2023-12-10 13:15

administrator   ~0002164

We store cloud saves only for 6 months, more info here:
We also make backups of your progress, in case your local progress gets corrupted somehow and you upload it onto the cloud.
If you are going to abandon the game for 2 years, please remember that your progress will only be preserved on your device locally and we can not access / preserve / restore it.
The only exception is the Double Gain purchase, which is usually stored on Google / Apple servers or can be linked to your account through the game so it not gets lost.
In case you've lost your progress which is less than 6 months old, contact

Issue History

Date Modified Username Field Change
2023-10-16 11:07 drop_lzh New Issue
2023-10-16 11:07 drop_lzh File Added: 1.png
2023-10-16 11:07 drop_lzh File Added: 2.png
2023-10-16 11:07 drop_lzh File Added: 3.png
2023-10-17 05:02 omega Note Added: 0002160
2023-12-10 13:15 therainycat Note Added: 0002164
2023-12-10 13:15 therainycat Assigned To => therainycat
2023-12-10 13:15 therainycat Status new => closed
2023-12-10 13:15 therainycat Resolution open => won't fix