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IDProjectCategoryView StatusDate SubmittedLast Update
0001882Infinitode 2[All Projects] Infinitode 2public2021-10-15 08:262021-12-29 16:51
ReporterHexelectron Assigned Totherainycat  
PriorityimmediateSeveritycrashReproducibilityalways
Status closedResolutionno change required 
PlatformDesktopOSWindowsOS VersionAny
Product Version 
Target VersionFixed in Version 
Summary0001882: Cannot launch Steam version of "Infinitode 2" version 1.8.4 on Windows 11
Description

The game is unable to launch on Steam in Windows 11. Several steps have been made to run the program but to no avail, including: launching the program via the executable in local files, running it as Administrator, restarting and updating Windows 11, logging out and logging back in on Steam then replaying it again, launching it from Steam, etc.

Various users being able to launch the game on Windows 10 and lower may point to a possible compatibility issue with Windows 11.

Steps To Reproduce

Steps to reproduce:

  1. Attempt to launch the game on Steam with Windows 11.
  2. The game won't start this way.
  3. Tried other ways to start the game via compatibility mode, administrator mode, running from Steam, uninstalling and reinstalling, logout and login into Steam account, etc, only for the game to crash.
Additional Information

Specs of the laptop where this issue occurred are:
PROCESSOR: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
INSTALLED RAM: 16.0 GB (15.8 GB usable)
SYSTEM TYPE: 64-bit operating system, x64-based processor
WINDOWS VERSION: Windows 11 Home Single Language, Version 21H2

TagsCrash, Startup, Windows, Windows 11

Activities

therainycat

therainycat

2021-10-15 11:17

administrator   ~0001766

Can you start the game through the console and send its contents?
Hexelectron

Hexelectron

2021-10-15 11:36

reporter   ~0001767

Hi! I'm trying to launch the game using the console launch options on Steam, but they never give out any crash logs. Unless if I am missing something, can you walk me through on how can I retrieve console logs for this game? Thanks!

~Hexelectron

This will be crucial for the next step of bug reporting.
Hexelectron

Hexelectron

2021-10-15 11:46

reporter   ~0001768

UPDATE: I got the console logs for Infinitode 2's bootup.

GameAction [AppID 937310, ActionID 17] : LaunchApp changed task to SiteLicenseSeatCheckout with ""
GameAction [AppID 937310, ActionID 17] : LaunchApp changed task to CreatingProcess with ""
GameAction [AppID 937310, ActionID 17] : LaunchApp waiting for user response to CreatingProcess ""
GameAction [AppID 937310, ActionID 17] : LaunchApp continues with user response "CreatingProcess"
Game process added : AppID 937310 ""C:\Program Files (x86)\Steam\steamapps\common\Infinitode 2\infinitode-2.exe"", ProcID 17744, IP 0.0.0.0:0
GameAction [AppID 937310, ActionID 17] : LaunchApp changed task to WaitingGameWindow with ""
GameAction [AppID 937310, ActionID 17] : LaunchApp changed task to Completed with ""
Game process updated : AppID 937310 ""C:\Program Files (x86)\Steam\steamapps\common\Infinitode 2\infinitode-2.exe"", ProcID 17744, IP 0.0.0.0:0
Game process removed: AppID 937310 ""C:\Program Files (x86)\Steam\steamapps\common\Infinitode 2\infinitode-2.exe"", ProcID 17744
No cached sticky mapping in ActivateActionSet.
Hexelectron

Hexelectron

2021-10-15 12:22

reporter   ~0001769

UPDATE: I managed to find the cause. It seems that my Intel XE Max Graphics card is not compatible with the game itself. I managed to fix this by setting it to Intel XE, which is my computer's power-saving graphics card. Thank goodness it worked!

Anyways, thank you for helping me out, as always!

Issue History

Date Modified Username Field Change
2021-10-15 08:26 Hexelectron New Issue
2021-10-15 08:26 Hexelectron Tag Attached: 1.8.4
2021-10-15 08:26 Hexelectron Tag Attached: Crash
2021-10-15 08:26 Hexelectron Tag Attached: Startup
2021-10-15 08:26 Hexelectron Tag Attached: Windows
2021-10-15 08:26 Hexelectron Tag Attached: Windows 11
2021-10-15 11:17 therainycat Note Added: 0001766
2021-10-15 11:36 Hexelectron Note Added: 0001767
2021-10-15 11:46 Hexelectron Note Added: 0001768
2021-10-15 12:22 Hexelectron Note Added: 0001769
2021-10-18 19:57 therainycat Assigned To => therainycat
2021-10-18 19:57 therainycat Status new => resolved
2021-10-18 19:57 therainycat Resolution open => no change required
2021-11-21 20:29 administrator Status resolved => closed
2021-12-29 16:51 therainycat Tag Detached: 1.8.4